The cut-off time to place, cancel, or modify orders is:

• • Lunch Orders: Previous day by 8:00 pm
• • Dinner Orders: Same day by 12:00 pm

Orders cannot be placed, cancelled, or modified once the respective cut-off time has passed.

• • Lunch Delivery: 11:00 am to 1:30 pm
• • Dinner Delivery: 5:30 pm to 8:30 pm

Delivery timings may vary slightly due to Mumbai traffic conditions, route schedules, or delivery partner constraints.

• • Customers are requested to confirm delivery availability in their area before placing an order.
• • If an order is placed for a non-serviceable area or building, the order may be cancelled and the order value will be refunded as per the applicable refund mode.

In some premises during lunch deliveries in Mumbai, dabbawalas (our delivery partners) may place tiffins at a common delivery location such as:

• • Reception
• • Security gate
• • Canteen
• • Common area / near the service lift

Customers may check with us before placing the order to confirm whether delivery at their premises will be direct or at a common collection point.

• • Delivery Charges: ₹40 per order (applicable separately for lunch and dinner)
• • GST: Additional 5% GST is applicable on the total order value, excluding delivery charges.

• • Meals are packed in disposable, microwave-safe containers.
• • For food safety reasons, meals are cooled at room temperature before packing, as it is not advisable to seal hot food directly into plastic containers.
• • As a result, customers may receive food at room temperature. Customers are advised to remove the lid and re-heat the food before consumption for the best taste and experience.

• • Customers can cancel upcoming meals through the website/app before the applicable cut-off time.
• • Cancelled meals are not carried forward to future dates.
• • The meal amount for cancelled meals is refunded instantly to the Yummy Tiffins wallet.
• • If a customer chooses to permanently discontinue the service, they may request a refund of any unused wallet balance. Approved refunds will be transferred to the customer's bank account after receiving a formal request via email or customer support, as per internal verification procedures.

• • Wallet refunds can be used to book future meals.
• • Wallet validity: 6 months from the date of credit.
• • Wallet balance can be redeemed only at the time of placing a new order.

There may be no lunch delivery in the following cases:

• • Sundays
• • Dabbawala strikes
• • Heavy rains
• • Natural disasters
• • Riots or other circumstances beyond operational control

In case of a planned or known delivery disruption (such as public holidays or partner unavailability), customers will be informed in advance wherever possible.

In rare situations where meals are already cooked but delivery cannot be completed due to circumstances beyond our control (such as heavy rains, riots, or transport disruptions), the prepared food may be distributed to underprivileged children or charitable causes.

In such cases, the order amount will be non-refundable.

• • Delivery services are handled by third-party partners such as dabbawalas or concierge services.
• • Any delivery-related issues or disputes fall under the scope of the delivery partner's service. Yummy Tiffins facilitates delivery coordination and collects delivery charges on behalf of delivery partners but does not assume liability for delivery-related disputes.

• • Customers are advised to check the Booking History section on the website/app to verify order dates, meal details, and delivery schedules.
• • Orders are processed strictly as per the booking history visible in the customer account.

Yummy Tiffins reserves the right to:

• • Cancel or modify meals due to unavoidable operational constraints
• • Discontinue tiffin services to any customer at its sole discretion

Wherever possible, customers will be informed in advance.